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Enrollment & Match Coordinator

Enrollment Coordinator & Program Specialist

Specific Qualifications: 

  • Bachelor’s degree required. Degree in social services, human relations or related fields preferred.
  • Adherence to professional code of ethics and standards of practice
  • Must have organizational and interpersonal skills
  • Must be able to manage multiple tasks and projects to meet critical deadlines
  • Must have the ability to collect meaningful data and draw solid conclusions in creating mentor/mentee matches, while demonstrating ethical decision-making
  • Must be able to work independently with a minimum amount of supervision
  • Assessment experience with child and adult populations; understanding of family dynamics
  • Must have car, valid driver’s license and meet state required automobile insurance minimums


  • Ensure compliance with BBBSL and BBBSA standards of practice
  • Conduct home interview with the child, as well as the parents/guardians, using a structured interview model and utilizing a strong sense of social skills with the ability to interpret nonverbal cues
  • Explain safety information to children and their families
  • Document red flags that may pose problems for the eligibility or success of the child
  • Create a file for each child and scan all information from the interview into a database management system; manually enter all other relevant information into database
  • Obtain paperwork from school regarding child’s classes, grades, absences, and tardiness
  • Obtain counseling and/or therapy reports when appropriate Assess child’s interests using a structured worksheet
  • Initiate communication all new volunteer mentors once they show up in database and schedule their information & orientation session
  • Facilitate a least 1 of our 2 information and orientation sessions each month for all interested volunteers which will include some nights and weekends
  • Obtain appropriate paperwork for applicant (e.g., valid driver’s license, vehicle insurance, background check, application fee)
  • Create a file for each volunteer and scan all information from the interview into a database management system
  • Complete follow-up communication/paperwork associated with post-information & orientation for each volunteer (i.e. completing MF profiles, references, background checks etc.)
  • Conduct home interview with the volunteer using a structured interview model and utilizing a strong sense of social skills with the ability to interpret nonverbal cues
  • Explain safety policies and ensure that safety requirements are met by conducting a home safety assessment
  • Assess eligibility, fit with the program, and safety of the volunteer and the home environment
  • Approve or deny applicants
  • Assess volunteer interests and personality using structured worksheets
  • Use management database to organize children based on their compatibility with incoming volunteers
  • Work with Match Support Specialists to create matches between Bigs and Littles
  • Conduct a thorough matching process by evaluating all areas of the potential Big and Little to ensure that it will be a successful match before presenting profiles to the Big and Little

Match Supervision:

  • Provide timely and comprehensive reports and recommendations for participation in the program based on assessments of each individual volunteer.
  • Maintain accurate paperwork for each match according to BBBSA and agency standards
  • Through scheduled in-person, telephone and electronic contact, ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled.
  • Potential problems and barriers are identified and addressed as early as possible.  
  • Promptly notify supervisor regarding concerns on child safety.
  • Document and monitor all elements of match support and supervision.
  • Provide timely and comprehensive written summaries of all match contacts.
  • Assess individual training, information, and support needs for each match participant to assure a positive and successful experience for both volunteer and child.

Physical Demands and Environmental Conditions- including, but not limited to the following:

  • Works in well-lighted, air-controlled open office environment
  • Position involves travel throughout Lincoln, Nebraska
  • Works in close collaboration with program and administrative BBBSL staff members
  • Limited reaching, bending, lifting or stooping

Salary Range: $30,000 - $35,000

Interested persons should complete our Online Employment Application form.